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<ins><b><a href=\"https://account.activedirectory.windowsazure.com/proofup.aspx?whr=cg-idd.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MFA Reset</a></b></ins></p>\n<p><a href=\"https://office.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Office-365 Login</a> | <a href=\"https://support.microsoft.com/en-us/office/microsoft-365-basics-video-training-396b8d9e-e118-42d0-8a0d-87d1f2f055fb?wt.mc_id=otc_home&ui=en-us&rs=en-us&ad=us\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Office Training</a> | <a href=\"https://portal.cg-idd.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">CG-Portal</a> | <a href=\"https://cgidd.sharepoint.com/:b:/t/Caregiver%20IT/EdiXdqV0EFlGsJb3l6kb9EABsHNLGUKQQ13lBGc9HLhTWg?e=DTfiOO\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MyIDD Training</a> | <a href=\"https://mail.myidd.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MyIDD Login</a> | <a href=\"https://login.reliaslearning.com/login?returnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Drlms-legacy%26response_mode%3Dform_post%26response_type%3Dcode%2520id_token%26scope%3Dusersapi%2520assessmentsapi%2520learningapi%2520openid%2520impersonator%2520saml%2520offline_access%2520identityapi%2520learning-reporting-api%26state%3DOpenIdConnect.AuthenticationProperties%253D4BdM4eI8vZgl78rljR8NuZIozvvsIHAhqfH3dhTM3lfUEF5z5SIVVJR1qelXu_982f339qXXMRXELitX01xG0oYvH7Av60FRwUtMFkKESKJYL7PG4DlyEuwaXg2oGQ_Wg2L9BLf20dLB1BoCQHJ4JZxFO8PCpLrVhmxlHwcKIfenN2pM8STcOxySLgAlroUulwbJMhPw6d4Yp_R7TZruscf4JKAdy_KfOra7FRfOLfk%26nonce%3D637738121742655320.MjkxMzJmNTctNzY2Ny00YzJiLTk3MDQtOTliNmY1MmMyODRmM2EyZmFkOWQtMmUxOC00Y2U4LWExMTEtMWNmM2JkYjMxNDY0%26redirect_uri%3Dhttps%253A%252F%252Fdaybreakcommunity.training.reliaslearning.com%26post_logout_redirect_uri%3Dhttps%253A%252F%252Fdaybreakcommunity.training.reliaslearning.com%26acr_values%3DorgId%253A4057%2520\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Relias</a> | <a href=\"https://cgidd.sharepoint.com/:b:/t/Caregiver%20IT/EfBwxY7xpFtAty7btWlRZ6wBWJuIgV_A75rks7xSRgmHZw?e=VJQDbR\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to use PrinterLogic</a></p>","translations":{"en-US":{"helpCenterTitle":"Search for a Service Issue","sharedPortalName":"Caregiver Help Center","announcementMessage":"*+[Outlook Online|https://outlook.office.com]+*\n\n+*[Office Password Reset|https://passwordreset.microsoftonline.com/?whr=cg-idd.com]*+ - 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